Order Fulfillment
Additional Fulfillment Services for your business
Direct Responses Order Fulfillment Services
Order volume can outpace company growth,
which provides an opportunity for Best West
Direct to provide
additional
services. Direct response services are
designed to support the number of orders
that come in through direct contact,
including phone calls. Clients do not have
to worry about hiring or training additional
employees to meet these demands. Best West
Direct offers many other services in
addition to the order fulfillment that is
offered through the Arizona distribution
center.
Call Center
All
phone calls to the client's toll-free number
are routed to the call center at Best West
Direct. Customer service representatives
answer with the client's business name.
All orders are taken while following the
best practices associated with stellar
customer service.
Customers will
believe they have reached the client's
customer service department, and they will
never know they have spoken with Best West
Direct.
Payment Processing
Clients have the option to process
customer payments for orders prior to
approval. HC Fulfillment offers payment
processing services to clients through the
Arizona fulfillment center. Many different
payment types can be processed on behalf of
the client, including:
Credit cards -
Our order processing system will link to the
client's existing credit card processing
merchant account. As credit card payments
are approved and accepted, the funds are
deposited directly into the customer's bank
account. Payments for orders are received as
orders are received and fulfilled.
Checks - All personal checks that are sent
with product orders are received by Best
West Direct. As part of the order
fulfillment process, the checks are sent
directly to the client's bank for deposit.
Collections - Clients have the option of
billing customers for ordered items. Best
West Direct can print and mail monthly
statements. Whenever a customer falls behind
the payment schedule, reminder calls will be
made to collect over-due account balances.
Clients can request the direct response
services that meet their business needs.
These options provide valuable services
without staffing and space requirements.
HC Fulfillment provides exceptional
service in the name of the client so that
end customers assume every part of their
experience is being handled by the client.
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